Frequently Asked Questions

Frequently Asked Questions:

  1. What payment methods do you accept?

    • Answer: We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Pay.
  2. Do you offer international shipping?

    • Answer: Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping Policy for more information.
  3. How can I track my order?

    • Answer: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the status of your delivery. If you have any questions about tracking your order, don't hesitate to contact us at support.
  4. What is your return policy?

    • Answer: We offer a 30-day return policy for eligible items. To initiate a return, please contact us at support with your order details. Please refer to our Return Policy for information on eligibility and the return process.
  5. How do I contact customer support?

    • Answer: You can contact our customer support team. Our customer support representatives are available to assist you with any questions or concerns you may have.
  6. Are the products on your website authentic?

    • Answer: All products on our website are authentic and sourced from trusted suppliers. We ensure the quality and authenticity of our products to provide you with the best shopping experience.
  7. Do you offer gift wrapping or personalised messages?

    • Answer: Currently, we do not offer gift wrapping or personalised messages. However, we are constantly striving to enhance our services, so please check back for any updates or changes in the future.
  8. How can I check the status of my order?

    • Answer: You can check the status of your order by logging into your CupU account and viewing your order history. Additionally, you will receive email updates throughout the order processing and shipping process.
  9. Do you offer discounts or promotions?

    • Answer: Yes, we occasionally offer discounts and promotions to our customers. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
  10. Can I change or cancel my order after it has been placed?

    • Answer: Once an order has been placed, changes or cancellations may not be possible as we strive to process and ship orders promptly. If you need assistance with your order, please contact us as soon as possible, and we will do our best to accommodate your request.

If you have any questions or concerns not listed in our FAQ, please reach out to us at We are here to assist you and ensure that you have a positive shopping experience.

Last Updated: March 11, 2024